These provisions set out the Platform’s service level targets and the boundaries of its liability.
Article 1 Service Commitment
The Platform provides services against published availability targets. Where service unavailability is caused by the Platform, the SLA credits or offsets apply. Failure to meet the SLA does not constitute a warranty against supplier or upstream failure.
Article 2 Fallback and Recovery
Critical models retain at least two switchable suppliers or fallback channels; on supply interruption, circuit breaking and switching occur automatically or manually. Reasonable maintenance, alerting and recovery times are as stated on the service status page.
Article 3 Limitation of Liability
Except as otherwise required by law, the Platform is not liable for losses caused by force majeure, third-party supply interruption, maintenance or the user’s own fault. The Platform’s liability to any user is capped at the fees actually paid in the most recent twelve months and excludes indirect losses, loss of profit or loss of data.
Signature block
Party A (Seal): NEXORA AI SDN. BHD.
Legal / Authorized Representative: __________ Date: __________
Party B (Signature / Seal): __________ Entity details: __________ Date: __________