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Compliance base: eight agreements in full

The eight agreements used for the Platform’s official launch, readable here in Chinese, English and Malay.

01

End User Agreement

Version 2026-11-04 · Before registration, login and model calling

  • Platform positioning and scope of use
  • Account registration and identity verification
  • Prepaid rules (RM20 minimum, non-withdrawable, compute consumption only)
  • Model invocation and consumption quota
  • Content safety and prohibited-model list
  • Refunds and dispute handling
  • Limitation of liability and disclaimers
Consent record requiredRead full text →
02

Privacy Policy

Version 2026-11-04 · Notified at registration; accessible at any time

  • Personal data collected: entity details, contacts, payout accounts, invocation logs
  • Purpose of processing and retention periods
  • Boundaries of third-party sharing
  • User rights and how to exercise them
  • Data security and encryption measures
Consent record requiredRead full text →
03

Supplier Agreement

Version 2026-11-04 · Before supplier application, key testing and deposit

  • Lawful source and authorisation warranties (no breach of upstream terms, third-party claim indemnity)
  • Model scope, price-change mechanism and baseline pricing
  • Key testing and trial runs
  • Deposit and reserve (RM4,000 individual, RM15,000 enterprise, 10%–20% rolling reserve)
  • Breach definitions and graded handling
  • Deduction order: rolling reserve → pending earnings → frozen deposit → right of recovery
  • Settlement terms (T+14 / T+7)
  • Confidentiality, log retention, audit cooperation
  • Limitation of liability and damages cap
  • Exit and deposit refund
Consent record requiredRead full text →
04

Institution Channel Agreement

Version 2026-11-04 · Before institution account opening and subscription

  • Subscription tiers and monthly fees
  • Supplier seats and authorised sub-accounts
  • Tiered service fees and differentiated rates
  • Prepaid purchasing rules
  • Four-pool and withdrawal rules
  • White-label relay operations
  • Community order-taking and contract verification
  • Settlement and reconciliation
  • Confidentiality, breach liability and termination
Consent record requiredRead full text →
05

Funds & Refund Rules

Version 2026-11-04 · At prepayment, withdrawal and refund requests

  • Four-pool isolation: prepaid non-withdrawable, earnings withdrawable after approval at 2%, frozen deposit as performance guarantee, quota read-only
  • Refunds: confirmed billing errors or unfulfilled services offset future consumption; special refunds deducted in order of reserve, pending earnings, frozen deposit
  • No-refund cases: customer-initiated cancellation, already-consumed usage, content-rule violations
  • Disputed orders freeze settlement until responsibility is established
  • Deduction order and supplier recovery
Consent record requiredRead full text →
06

Content Safety & Prohibited-Model Policy

Version 2026-11-04 · When calling models and publishing content

  • Platform and site content-safety policies
  • Scanning of request content and model output
  • Keyword and regex term-list maintenance
  • Handling upstream moderation outages (availability priority requires audit trail)
  • Prohibited-model list
  • Unlawful invocation and infringement handling
  • Allocation of content-risk responsibility
Consent record requiredRead full text →
07

Service Level & Limitation of Liability (SLA)

Version 2026-11-04 · At service purchase and incident handling

  • Availability commitments and SLA credits
  • Recovery time and maintenance windows
  • Backup channel failover
  • Upstream and downstream data confidentiality, encryption and key rotation
  • Log retention periods
  • Limitation of liability, damages caps, force majeure and third-party supply outage
  • Governing law and jurisdiction: Malaysian law, reviewed by Malaysian counsel
  • Dispute resolution: negotiation, mediation, arbitration or litigation
  • Agreement updates, notices, effectiveness and termination
PlacementRead full text →
08

Legal Notice & Dispute Resolution

Version 2026-11-04 · Continuously visible

PlacementRead full text →

Launch requirements

  • Chinese, English and Malay versions, consistent in substance
  • Payment channels supporting top-ups and withdrawals, including cross-border settlement
  • Data compliance and personal data protection in place
  • Content-safety policy enabled by default with audit trails at key points
  • Complete tamper-evident audit logs: request ID, time, model, supplier, tokens, status, latency
  • Risk agreements reviewed by counsel before publication, maintained as the product evolves